Your Right to Privacy

Effective Date: July 28, 2023

This page describes how we handle information we learn about and collect from you when you visit our website. Please check back to this policy frequently because we may modify it at any time without notice. The use of the WellSpan – Evangelical Community Hospital website is governed by the Terms and Conditions of Use. If you do not agree to the terms of our privacy policy or the Terms and Conditions of Use, please do not use this website.

Our Site Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the website. The information you share in public areas may be viewed by any user of the website.

PLEASE NOTE THAT, BY ITS VERY NATURE, A WEBSITE CANNOT BE ABSOLUTELY SECURE OR OTHERWISE PROTECTED AGAINST INTENTIONAL OR MALICIOUS INTRUSION ATTEMPTS. FURTHERMORE, WELLSPAN – EVANGELICAL COMMUNITY HOSPITAL DOES NOT CONTROL THE DEVICES OR COMPUTERS OR THE INTERNET OVER WHICH YOU MAY CHOOSE TO SEND INFORMATION AND CANNOT, THEREFORE, PREVENT SUCH INTERCEPTIONS OR COMPROMISES TO YOUR INFORMATION WHILE IN TRANSIT TO WELLSPAN – EVANGELICAL COMMUNITY HOSPITAL. WELLSPAN – EVANGELICAL COMMUNITY HOSPITAL CANNOT AND DOES NOT GUARANTEE THE ABSOLUTE SECURITY OF ELECTRONIC INFORMATION, COMMUNICATIONS, OR TRANSMISSIONS. ANY TRANSMISSION MADE OVER THE INTERNET BY ANY ORGANIZATION OR ANY INDIVIDUAL RUNS THE RISK OF INTERCEPTION.

Privacy Statement

This section ("Privacy Statement") explains what information we collect, how we collect information, and why we collect information when you visit or use our online services. It also explains when, why, and with whom we share that information when you use the online services. The term "personal information" used in these terms of use means information about an individual that identifies or describes a natural person.

This Privacy Statement applies only to the personal information that we collect or that you or a third party provide to us when you visit our website or when you access the MyChart patient portal from the website.

For more information on WellSpan – Evangelical Community Hospital’s collection, use, handling, and disclosure of protected health information and medical records as a healthcare provider, see our Notice of Privacy Practices.

What Information We Collect

When you use WellSpan – Evangelical Community Hospital website, we collect and store information from or about you, as well as the device you have used to access the website, in a variety of ways, including (but not limited to) the following:  

Information you provide to us:  We collect and store Information that you provide directly to us on or through the website. For example, we collect Information about you when you pay a bill, sign up for emails, take a survey, make a donation, use various features of the website, fill out a form, schedule an appointment, conduct a search, call us, request support, chat, or otherwise communicate with us. We may collect the following kinds of Information from you, and we may use this Information to contact you or combine that Information with other information we have about you or your device:

  • Account Information, such as your name, email address, password, postal address, billing address, shipping address, phone numbers, age, date of birth, drivers’ license number, and any other Information you provide;
  • Transaction Information, such as your health insurance Information and limited payment Information from you, such as payment method and payment card Information;
  • Information about others, such as the names and the contact Information of your providers, your representatives, and any dependents in your care;
  • Health Information, such as your past and present medical condition, medication information, and treatment history; and
  • Other Information you choose to provide, such as Information you provide to conduct a search; fill out a form; request an appointment; participate in a survey, assessment, contest, or promotion; use other interactive areas of the website such as chat or other communication features; have live audio and video visits or interactions; or request technical or customer support.


Browser or device Information:  We also collect, and may transmit, certain technical Information automatically when you use or navigate our website, and traffic between WellSpan – Evangelical Community Hospital and the Internet at times will be recorded for analysis (technical and physical). We do this to, among other things, help diagnose problems with our servers, collect website usage statistics, and administer our website. This includes, but may not be limited to, the following types of Information:

  • Log Information – Our systems may record certain log file and usage Information such as your Internet Protocol ("IP") address, browser type and language, operating system, referring URLs, date and time of your visit, pages viewed, links clicked, movements through the website, and other Information about your activities on our website.
  • Device Information, such as the device used to access or use our website, including the hardware model, operating system and version, unique device identifiers, and mobile network Information. If your device settings permit, we may also collect Information about the location of your device to facilitate your use of certain features of the website.


Pixels, cookies, and similar tools:  We may use cookies, pixel tags, web beacons, embedded scripts, local objects, and other tracking technologies (collectively referred to as "Cookies") to automatically collect the types of Log and Device Information described above, which may include third-party Cookies. By using our website, you consent to our use of Cookies. See the Cookies Notice below for additional information about our use of Cookies.

Third parties and their tools:  We may allow others to provide analytics, marketing, or other services using Cookies to collect Information about your use of our website.

How We Use the Information We Collect

We may collect and use Information in the following ways including:

  • To communicate with you
  • To provide you with information or services, including personalized information
  • To make features and functions on the website available for your use
  • To optimize your web experience
  • To provide or improve customer service
  • To conduct surveys, research, and analysis, and generate reports
  • To promote events
  • To market and advertise to you
  • To establish and manage your accounts
  • To operate, evaluate, and improve WellSpan – Evangelical Community Hospital services and operations
  • To monitor and analyze trends, usage, and activities in connection with our website
  • To comply with applicable laws, regulations, and court orders

The above list is not comprehensive and may change without notice.

How You Can Access and Correct Your Personal Information

You can review and change your personal information by logging in to the MyChart patient portal and visiting your personal profile page.  You may also call us directly at 570-849-6917.

We may not accommodate a request to change or delete personal information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your user contributions from the website, copies of your user contributions may remain viewable in cached and archived pages, or might have been copied or stored by other website users.  Proper access and use of information provided on the website, including user contributions, is governed by our Terms and Conditions of Use.

How Your Information Is Shared

We may share information we collect about you in the following ways:

  • With our service providers, consultants, and vendors to maintain, improve, monitor, provide, protect, and promote our website and services, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
  •  With other entities that are affiliates or subsidiaries of WellSpan – Evangelical Community Hospital;
  • In the course of legal proceedings or in response to legal orders or government requests, and as otherwise required by law;
  • As needed to support compliance, operations, and corporate governance functions; and
  • In connection with a transfer of ownership or assets, a corporate reorganization, merger, or acquisition.

We will not sell your personal information to third parties for monetary consideration, but we may share or "sell" (as that term is defined or interpreted under various state privacy laws) your personal information for other valuable consideration.  The third parties that we may share or sell your personal information to include, but are not limited to, our service providers, data analytics providers, and advertising networks.

If you participate on the website by submitting responses or inputting content in public areas of the website such as forums or reviews ("user contributions"), you should be aware that any information you choose to disclose using these services can be read, collected, and used by other users of the website. We are not responsible for the information you choose to submit to public areas of the website and any forums therein. Your user contributions may be searchable on the website and some content on the website may be public and searchable on the Internet.

Cookies Notice

The Cookies Notice in the paragraphs below describes the various technologies used by WellSpan – Evangelical Community Hospital and utilized when you access and use our online services (including EvanHospital.com, and any subdomains). Please read this Cookies Notice carefully, as it describes how we collect and store information, including through cookies, pixel tags, and local objects (collectively referred to in this notice as "Cookies") on our online services, the reasons we use these Cookies, and how you can disable them. This notice applies to any online service where this notice is placed or that references this notice.

  1. What are Cookies and why does WellSpan – Evangelical Community Hospital use them?
    A Cookie is a small text file, including a unique reference code, that is stored in your device by your web browser when you visit or use the online service, and that your browser provides to us each time you return to the online service. Almost every website uses these files. Cookies may store certain information such as your internet protocol ("IP") address, operating system, device information, browser type and language, referring URLs, access times, pages viewed, links clicked, and other information about your activities or use of the online service. These are used to identify the content you view, the content you provide so that you do not have to re-enter it each time you visit our online services, and your preferences and settings. Cookies also help us provide you with customized content, speed navigation through our online services, allow us to learn about your visit and use of our online services, and to market our products and services to you on our online services and non-WellSpan – Evangelical Community Hospital websites based on your interests and preferences. There are two kinds of Cookies: session Cookies and persistent Cookies. Session Cookies last for as long as your internet browser is open. Once the browser closes, the session Cookie disappears. Persistent Cookies are stored on your device for longer periods. Both types of Cookies can create an identification that is unique to your device.

    2. What type of Cookies does Evangelical Community Hospital use?
    We use two multiple types of Cookies to enable our website to function properly and provide you with the best experience possible.  This includes Cookies provided by third parties, as described below.  
  • Strictly Necessary Cookies, including MarketCarpenter session cookies, are essential in order to enable you to move around the online service and use its features. These are temporary Cookies that last only as long as your web browser or application is open, and are used for technical purposes such as enabling better navigation on the online service. Without these Cookies, services you have asked for cannot be provided. Once you close your browser, the Cookie disappears.
  •  Third-party Cookies.  We also place Cookies of third parties, such as Google, Facebook, or Microsoft’s Bing, in the online services that track your interactions with our online services and that third party’s website, content, advertisements, website links, and/or other online services. These Cookies are linked to a user’s use of that third party’s online services. Third-party Cookies are managed by third-party service providers that also provide WellSpan – Evangelical Community Hospital with statistical or analytical information and help us provide you with advertisements that we believe would be relevant for you. The information collection and use practices by such third parties are described in that third party’s privacy policies and Cookies notices, not this Cookies Notice.

Other cookies used by websites include Performance Cookies, Functional Cookies, Analytics Cookies, and Marketing Cookies.  These Cookies may also be served by third parties.

  • Performance Cookies are stored on your device for longer periods and are used for various performance purposes including tracking the number of visitors to the online service and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. The collected information is collected and stored in aggregate form. These Cookies are used exclusively to improve the performance of the online services and the user experience.
  • Functional Cookies enable the website to save information which has already been entered (such as usernames, language choices, and your location), so that it can offer you improved and more personalized functions. Functional Cookies are also used to enable features you request, such as playing videos.
  • Analytics Cookies are used with our web analytics services from third parties, such as Google Analytics. These services use Cookies to collect information such as IP address, device ID, browser information, geolocation, content viewed, or other similar information for the purpose of analyzing and measuring how visitors use the online services and specific functions and features.  To learn more about Google Analytics, including options for opting out and/or managing the ads you may see online please visit: google.com/policies/privacy/partners.

Marketing Cookies are used to deliver advertisements to you based on your interests and preferences. These Cookies are also used to collect data when you have interacted with our online advertisements. Data we collect for advertising or marketing purposes includes information such as IP address, browser type, location (municipality, not home or street address), date and time of visit, domain type, and activity on the online service. We use and share data from these Cookies with our advertising and marketing partners that enable us to present you with advertising on other sites, or with marketing information, based on your previous interaction with our online service. These Cookies also limit the frequency with which an advertisement appears and measure the effectiveness of advertising campaigns by determining whether you have visited an advertised webpage or our online service. We may permit selected marketing partners to match and identify you using this information.

3. Your Choices: How to Manage and Disable Cookies
You can manage or disable Cookies at any time by adjusting your browser or device settings. Browsers and devices are different, so refer to the settings menu of your browser or device control settings for instructions on how to change your Cookie preferences. If you choose not to receive Cookies, our online services, or portions of our online services, may not function properly or be available to you.

You may also manage and disable Cookies placed by third parties listed above, such as Google, Facebook, and Microsoft’s Bing, by following the instructions provided by the third parties in their Cookie policies and notices. You can find out how to do this, and find more information on Cookies, at www.allaboutcookies.org. To learn more about the use of Cookies by Google for analytics and to exercise choice regarding those Cookies, please visit the Google Analytics Opt-out Browser Add-on. For information about cookies used by other third parties, visit:

o Microsoft: https://privacy.microsoft.com/en-us/privacystatement
o Adobe: https://www.adobe.com/products/flashplayer/end-of-life.html
o Facebook: https://www.facebook.com/help/568137493302217
o Google: https://policies.google.com/technologies/cookies?hl=en-US

You also may be able to opt-out from having certain of our third-party marketing partners use Cookies on our online services to collect data for marketing purposes. Some of these advertising partners are members of the Network Advertising Initiative ("NAI"). To remove yourself from some or all NAI member advertising programs as further described in the NAI Opt-Out Page, please visit the NAI Opt-Out Page, https://optout.networkadvertising.org, and follow the relevant instructions. Please note that if you delete, block, or otherwise restrict Cookies on your computer, or if you use a different computer or Internet browser, you may need to renew your NAI opt-out choice.

4. Changes
New services and specific Cookies may be added from time to time without prior notice to you. Accordingly, this Cookies Notice may be updated and posted online. Any updated Cookie Notice will become effective when posted. Please review this Cookies Notice periodically.

Third Party Website Links

The WellSpan – Evangelical website contains links to other sites. WellSpan – Evangelical does not endorse, approve, certify, or control these other websites, and we do not guarantee the accuracy, completeness, efficacy, or timeliness of the information contained on these sites. WellSpan – Evangelical is not responsible for the privacy practices or content of such websites. Any information you provide to one of these other websites will be governed by the privacy policy of that website. We therefore strongly recommend that you refer to each website’s privacy policy before giving out any personal information on their site.

Email Communication

We do not rent or sell email addresses to third parties for unsolicited communications.

Children's Privacy Policy (Under the Age of 13)

WellSpan – Evangelical takes children’s privacy seriously. We do not seek to collect personal information about children through our website. If we become aware that a person submitting personal information to us through any part of our website is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties. Since we do not seek to collect any personal information about children, and we delete information collected inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. If a parent requests review or deletion of information about their child before we have discovered and deleted the information, we will of course honor that request.

Contact Us

If you have any other questions or concerns regarding this privacy statement, or any other aspect of our website, please contact us at [email protected] or at 570-522-4177.